Quality life comes from the satisfaction of the little things around you. It allows every inch of space to reflect your attitude towards life, and you can feel the warmest protection in every life scene. Hengjie Service adheres to the original intention of providing users with high-quality services and integrates service details into users' lives.
For Hengjie service people, wherever there are user needs, there are Hengjie’s lovely service engineers. From waiting silently to providing sincere help again and again, they always provide users with the most considerate care with ingenious service.
Master Bai has 7 years of rich maintenance experience. He shuttles between Guangzhou and Foshan almost every day. On May 24, Master Bai set out from Foshan to Guangzhou to repair the problem of Mr. Huang’s toilet that did not produce water. Just when Master Bai was about to arrive at the user Mr. Huang's home, he suddenly received a call from Mr. Huang. Due to personal reasons, Mr. Huang would have to be late to return home. Faced with Mr. Huang's temporary rescheduling, Master Bai chose to wait patiently at the door of his home.
Master Bai squats at the door of the user's house and waits patiently
An hour later, Master Bai officially started the repair. After inspection, he found that the reason why the toilet did not discharge water was that the siphon port was blocked by impurities. So he relied on his skilled repair skills to complete the repair in only 10 minutes. . Mr. Huang apologized and wanted to give Master Bai some money and gifts as a thank you, but Master Bai declined. In the end, as an apology, Mr. Huang insisted on sending Master Bai downstairs.
This year is Master Bai’s 7th year in Hengjie. During this time, he has also received praise and praise from many users. He said that the road to future service may still be long, but he will always maintain a "normal heart" and serve every user with heart as always.
Master Bai has been praised and praised by many users
On July 10, Master Qin received a request for door-to-door repair service because the user Ms. Ou’s squat toilet kept running water. When Master Qin came to check the fault, he found a red rope hanging from the drain valve.Under the water pipe, Master Qin initially determined that the red rope was causing the leakage, and when he pulled the red rope with his hand, there was still a foreign object stuck inside. He quickly removed the drain valve, but unexpectedly a gold necklace inlaid with diamonds appeared. Without thinking much, he came to the living room with the drain valve and the gold necklace. Ms. Ou looked surprised when she saw the gold necklace.
This lost gold necklace was a gift from her lover. A month ago, she suddenly disappeared without knowing where it was. She thought it was dropped in the toilet and flushed away, and she didn’t know how it fell into the water tank. In order to express her gratitude to Master Qin, Ms. Ou wanted to give Master Qin a monetary reward, but Master Qin declined.
Master Qin is repairing the toilet of the user Ms. Ou
As a gold medal service engineer, Master Qin has always set strict service standards on himself during the 6 years since he joined Hengjie. The trust and recognition of users is also the best proof that he has won the gold medal service engineer.
On the evening of July 10, the Hefei Customer Service Center received a difficult service request. The connection between the main body of the bathroom showerhead and the wall in the master bedroom of the user Mr. Li's home leaked seriously, and the floor and wood products had been soaked. After receiving the service request, the Hefei Customer Service Center immediately arranged for Master Su to come to investigate the cause the next day. When Master Su dismantled the product, he found that the leakage was caused by a broken water pipe in the wall of the user's home, and was not a problem with the product. . However, due to the difficulty of this type of repair and construction, if it is not handled properly, the internal water pipe will completely break. I am afraid that the leakage will become more serious. I am worried that this will make users question the quality of the product. Although Master Su tried his best to repair the problem, he still couldn't solve it.
When everyone was at a loss, Master Li stood up and said that he could try again. On July 21, Master Li tried his best and spent an entire afternoon to eliminate user Mr. Li's concerns.
Master Li was sweating profusely from repairing the shower
When sharing this difficult service experience with his colleagues, he said: "Although it is not a product problem, I thought that I must put the user's needs first no matter what, so I decided to give it a try. ! ”
Chen Shengqiang, Fuzhou regional after-sales service manager, has always kept his mobile phone on 24 hours a day during the eight years since he joined Hengjie, ensuring that he can provide solid logistical support to the service engineer team at the first possible moment.
During the Spring Festival this year, he mobilized all service engineers to sign up to participate in the "Hengjie Spring Festival Service Non-Closing" activity launched by the group, and actively deployed and coordinated personnel scheduling. Even during the severe period of the epidemic, the Fuzhou service engineer team still firmly adhered to the front line of service. There were also touching cases of "Fuzhou Service Husband and Wife", where Master Gong Changwei and his wife drove their own car to provide services to users.
Manager Chen frequently travels between distribution cities
In addition to his own management work, in order to provide users with high-quality services and improve the service quality in Fuzhou, he has been frequently traveling to various distribution cities to provide them with voluntary training on after-sales installation and maintenance. When encountering some special service needs, he always takes care of it personally and brings his master to the door to help users solve their problems.
First-class service protects thousands of families
Hengjie has always been committed to improving the quality of life of users through high-quality products and ingenious services. Whether it is the service engineers on the front line or the logistics support staff behind the scenes, they all carry Hengjie’s original intention of service. and mission, to protect the quality life of users with first-class services!
(This article is provided by the enterprise)
