Service is an important component of brand competitiveness and a key anchor for differentiated marketing in the era of homogeneity. In the face of fierce market competition, Suihua Oceano Shi Xiulian has accurate insights into market trends, leads team members to continuously improve service levels, and provides customers with worry-free, considerate, and high-quality worry-free services.
Suihua Oushenuo——Shi Xiulian
As the store manager of Suihua Oceano, Shi Xiulian has a deep understanding of Oceano’s product advantages and service system. She led the Suihua Oceano team and won the recognition of many high-end owners with its professional knowledge and considerate service, and won multiple large orders of 100,000+ with super high praise rates.
The sales process is like making friends. Shi Xiulian believes that whether it is a new customer or an old customer, it is a process of value exchange and sincerity for sincerity. Especially for old customers, every time a transaction is completed, it means that you have made a good friend. Only by maintaining communication and greetings with good friends and doing regular after-sales maintenance can you continue to gain unexpected surprises from the old customer base.
Shi Xiulian said frankly that in the five years she has been engaged in the ceramic tile industry, she has received no less than 300 owners, and has maintained good communication and interaction with most of them, and has even become friends with some of them.
The customer who made more than 200,000 transactions this time came directly to the store for consultation after being introduced through old customer channels. Because the old customer had laid the groundwork in the early stage, the customer had a certain understanding of the Oceano brand. Shi Xiulian communicated with customers many times to gain an in-depth understanding of their needs. She led the Suihua Oceano team to go directly to the site to understand the customer's decoration layout, ideas and living habits. She also invited customers to the store many times to introduce the advantages of Oceano's large board products. and applications. Subsequently, the Suihua Oceano team designed multiple space plans based on the customer's needs and aesthetic preferences, and presented the visual solutions through the Oceano interactive large screen, allowing customers to realize "what they think is what they see, and what they see is what they get."
During the communication process, the customer said: This is his second house, and he was impressed by the sincerity and considerate service of the Suihua Oceano team. After three months, the Suihua Oceano team won high recognition from customers with its high-quality products, considerate brick-buying experience and professional design, and signed a large slab order of 200,000 yuan.
Application product: YBFLS45590180SA Lu Anna
Acquire favor and recognition from customers,Shi Xiulian could not conceal her joy, and at the same time expressed her extremely firm confidence in Suihua Oushenuo. Shi Xiulian said that Oceano has a very good reputation among customer groups with its hard-core brand strength and high-quality products, and Oceano’s newly launched A+ space delivery service will further strengthen Oceano’s service advantages and make it even more It helps to develop high-end customers.
